Question 1

When Will My Coffee Ship?

Accepted Answer

We roast on Mondays and Tuesdays. Orders placed by 7am on Monday will be fulfilled the same week. If you place an order after the deadline please expect your coffee to be shipped the following week.

Question 2

Can I Buy Ground Coffee?

Accepted Answer

Here at Pettibone coffee we are committed to providing only the finest coffees. Ground coffee will oxidize and become stale within hours of grinding it which in return, will lead to a much less satisfying cup of coffee for the consumer.  Because of this we only sell whole bean coffee and recommend that our customers grind their coffee as close to brewing it as possible.

Question 3

What is the shelf life of roasted coffee?

Accepted Answer

While our coffee tastes great fresh, we think it tastes even better with a few weeks of rest. Our coffee tastes best between 2-5 weeks off roast. Assuming it is properly stored we have tasted some amazing roasts 2+ months after the roast date.

Question 4

Is it okay to freeze coffee beans?

Accepted Answer

It depends. We never recommend freezing ground coffee. To successfully freeze coffee beans please do the following:
Ideally allow the coffee to rest for a 2-4 weeks before freezing.
Only freeze coffee in airtight packaging. (Vacuum sealed is best)
Freeze coffee in small portions. Ideally you would freeze individual portions but you can also freeze amounts that you will use in 3-4 days.
If freezing individual portions, grind straight out of the freezer. If freezing in small batches, allow coffee to fully thaw before opening. Use within 3-4 days
Never thaw and refreeze coffee.
Always put coffee in the coldest portion of the freezer where it will not experience temperature changes from the door opening.

Question 5

Can I return my coffee if I do not like it?

Accepted Answer

We think you will fully enjoy the coffee you receive from us. If you do not like it for any reason please email us at info@pettibonecoffee.com and we will take care of you.

Question 6

Do you sell wholesale coffee?

Accepted Answer

Yes! Our wholesale program is something we are very proud of. If you would like to talk about joining our wholesale program please fill out this contact form or email us at info@pettibonecoffee.com.

Question 7

What is the best way to brew coffee?

Accepted Answer

We always recommend using our coffee around 2-5 weeks off roast. Grind as fresh as possible and use clean, filtered water (or distilled water with lotus water drops/third wave water packets). We recommend always using a scale to measure your coffee and water. Start off brewing at a 17:1 water to coffee ratio. Adjust your ratio up or down according to the strength you are looking for.

Free shipping on orders over $40. We roast and ship on Mondays and Tuesdays

Frequently asked questions